Terms of Service

Last Updated: February 26, 2026

OVERVIEW

This website is operated by Kuviava. Throughout the site, the terms “we”, “us” and “our” refer to Kuviava, the brand identity managed by Ponhu HongKong Limited. Kuviava offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks using industry-standard Secure Socket Layer (SSL) technology.

 

SECTION 3 - INTELLECTUAL PROPERTY RIGHTS

All content included on this site, such as text, graphics, logos, images, and software, is the property of Kuviava or its content suppliers and protected by international copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products (including pillows, blankets, and lamps) are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 6 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products, such as our pillows, blankets, and lamps, may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products. Due to the nature of textile and lighting products, slight variations in color or dimensions may occur and are not considered manufacturing defects.

 

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

SECTION 9 - THIRD-PARTY LINKS & ADVERTISING PARTNERS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites (including advertising partners such as AppLovin, Google, and Meta) that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send certain specific submissions or creative ideas, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are and shall be under no obligation to maintain any comments in confidence or to pay compensation.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy for more details on how we collect and process your data.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to infringe upon or violate our intellectual property rights; (d) to harass, abuse, insult, or discriminate; (e) to submit false or misleading information; (f) to upload or transmit viruses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall Kuviava, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ponhu HongKong Limited and our affiliates, partners, officers, and employees, harmless from any claim or demand made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms of Service are effective unless and until terminated by either you or us.

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right. These Terms of Service constitute the entire agreement and understanding between you and us.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Company Name: Ponhu HongKong Limited

  • Store Name: Kuviava

  • Address: RM 1201, 12/F, TAI SANG BANK BLDG, 130-132 DES VOEUX RD CENTRAL, HONG KONG

  • Phone: +1 (323) 870-9219

  • Email: support@kuviava.com