Contact Us

We’re here to help! At Kuviava, providing exceptional customer service is just as important to us as the quality of our home essentials. Whether you have a question about our pillows, blankets, or lamps, need help tracking your order, or simply want to share feedback about your experience, our dedicated team is ready to assist you.

How to Reach Us

For the fastest response, please reach out to us via email or use the contact form on this page. We strive to respond to all inquiries within 24–48 hours (Monday to Friday, 9:00 AM – 6:00 PM HKT).

  • Email Us: support@kuviava.com (Please include your order number for faster service if you are inquiring about an existing purchase.)

  • Call Us: +1 (323) 870-9219

  • Business Address: RM 1201, 12/F, TAI SANG BANK BLDG, 130-132 DES VOEUX RD CENTRAL, HONG KONG

Frequently Asked Questions

  • Order Tracking: Once your order ships, you will receive an email with a tracking number.

  • Shipping Times: We ship our home products with extra care. Please allow 7-15 business days for international delivery depending on your location.

  • Damaged or Defective Items: * Lamps: Because lamps can be fragile, if your item arrives damaged, please email us a photo within 48 hours of delivery so we can arrange a replacement immediately.

    • Pillows & Blankets: For hygiene reasons, these items must be in their original, unopened packaging to be eligible for return if they are not defective.

Connect With Us

  • Brand Name: Kuviava

  • Parent Company: Ponhu HongKong Limited

  • Customer Support Hours: Monday - Friday | 9:00 AM - 6:00 PM (EST)